(Senior) Key Account Manager

Eindhoven (or remote)
32h min

Apply now!

Uncover insights that lead to more sales on the digital shelf 

Sitelucent helps its customers optimize their brand's online performance. We help our customers save time and boost sales with digital shelf monitoring & eCommerce analytics.

We are looking for a (Senior) Key Account Manager who can provide ongoing support and network with our clients. As our Key Account Manager, you must be able to help build strong relationships, implement new programs that increase our revenue potential, and minimize churn rates.

The responsibilities of a (Senior) Key Account Manager include supporting Sitelucent’s key customers as they transition from 'new customer' to customer and building close relationships. Those relationships are often established for long periods of time.

You will work directly with our key customers to help solve their problems and ensure their satisfaction while they have an account with us. Besides that, you will closely work with other colleagues to ensure customer questions and challenges are addressed in a timely and satisfying manner.

Job description

Establish clear customer retention goals
Process milestones for customers to work toward
Helping customers set up and navigate through the tool of Sitelucent
Promote the value of the Sitelucent tool

Requirements and skills

You enjoy working in a fast-paced environment, have first notions of software as a service (SaaS) as a business model, and have previous experience in a similar business development role. You understand how SaaS sales work - you know how to find the right angle by listening to the prospect, using the right approach for the industry, triggering their attention and you like working together with a team to close the deal. In order to contribute to this role, you have:

Proven work experience as a (Senior) Customer Success Manager, Key Account Manager or similar role
Experience promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required or willingness to learn as they relate to the use of the tool or service
Accountability and personal organization are essential
Experience in managing and training a diverse group of senior experienced people
Work experience in Customer Success, Communication, Sales, Marketing or eCommerce is preferred, but not a must

What you get in return

Do you like change and innovation? Are you looking for high energy and driven people to work with and achieve ambitious goals together, and do you want to have fun on the way? We offer:

An innovative environment with modern technology;
The ability to work remotely;
Flexible working hours (minimum 32 hours per week);
An elaborate budget for education and training;
A complete and competitive remuneration package
A good salary, pension scheme, travel allowance, laptop and telephone plan.
A cool office incl. restaurant, ping pong and pool table, with a startup vibe in the center of Eindhoven;
Regular team drinks and outings.

Apply now!

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About Sitelucent

Sitelucent is a fast growing Dutch SaaS start up. Retail manufacturers and brands often lack an overview of how their products are presented on the digital shelf of webshops and marketplaces. Sitelucent helps them with spotting stock and availability issues and improving product content and findability. To offer these insights, Sitelucent software crawls millions of data points on hundreds of webshops daily. Big international brands like Acer, Brabantia, Samsung and Bugaboo already leverage Sitelucent’s data and insights today.