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SiteLucent is a complete eCommerce Monitoring Software that gives you all the digital shelf analytics you need to drive eCommerce sales. Whether you want to improve visibility, be brand compliant on all online sales channels, avoid channel conflicts, or lower product return rates.

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FAQs SiteLucent

Frequently Asked Questions (FAQs)

 

What is a PDP?

PDP stands for Product Detail Page. A product detail page is a web page on an eCommerce site that presents a specific product. On a Product Detail Page we usually find a product title, product images and video's, a product description, price, specifications and reviews. 

What is a Content Quality Scorecard or a DCC score?

If you start using SiteLucent, one of the terms you are bound to come across is the DCC score - Digital Content Completeness score.

The DCC Score is calculated by comparing the content found for the selected product(s) to the defined completeness criteria and shows the percentage of criteria that are met. 

In short: The DCC score tells you how complete the content of your products online actually is.

Read more about it here.

How can I choose the product pages that I want to monitor?

After you create a free account, you have to walk through a product selection. Here you can choose the webshops, brands and product categories you wish to start monitoring. 

Can you deliver people that help me setting up and using SiteLucent software?

Yes, we can. We call this:

EXTENDED SUPPORT

Extended operational support gives you an additional “virtual” team member for 4 to 16 hours per week (€ 50,- per hour).

A dedicated specialist is assigned to your account and can support you, hands-on, with all software-related tasks, i.e.:

  • Create and maintain user accounts and (custom) dashboards;
  • Perform basic analysis and prepare, distribute and maintain action lists;
  • Manage and update product lists (i.e. country and/or retailer-specific assortments, etc.);
  • Continuous support in adapting content criteria (per retailer) and processing them via attributes in product lists;
  • Create, adapt and process product mapping files for monitoring webshops that do not list EAN/GTIN codes or your own product ID (or ‘MPN code’).
Can you deliver people that help me translate eCommerce data into Results?

Yes, we can. We call this extra service:

ANALYTICS SUPPORT

SiteLucent's software gives you the technology to collect eCommerce data. But data that go unused are no different from data you never collected in the first place. Our goal is to translate your data into information, information into insight, insight into action, and action into result

The SiteLucent team has the expertise, resources, and experience to support your brands in driving digital shelf performances. We will work with you towards a concrete action plan and help you and your team implement it. 

Is onboarding of my team(s) included?

If you start with a (pilot) contract of SiteLucent, onboarding is always included. Onboarding will take about 2 to 3 months. Read more about the onboarding process here!

How do I know if my products are available in SiteLucent's database?

During the product selection, you'll choose brands, retailers, and categories.

In the free version of our software, only a selection of brands on Dutch retailers are available. 

If you cannot select the products that are important to you, there is an option to request product categories, brands and retailers in the product selection process.

Please contact us to check and discuss if we already collect the eCommerce data of your choice!

How many products can I monitor with a free account?

When you sign up for a free account you can directly start monitoring 500 Product Detail Pages on a maximum of 2 Dutch webshops.

Can I add extra webshops to my account?

Yes, you can add extra webshops to your account. Please contact us to discuss your business needs & goals!

Is there a time limitation when using a free account?

No, there is no time limit. SiteLucent chose to offer a forever free version to make eCommerce web monitoring accessible for everyone.

Which dashboards do I have access to?

Both with a free or paid account, you have access to all eCommerce metrics available in our 9 default dashboards.

We will give you that complete picture on all channels!

You can add additional modules such as our Full Ratings & Reviews Module - i.a. all verbatim review texts.

What is a widget?

A widget is a small application that visualises your data and makes it easily understandable and applicable. SiteLucent currently uses six different visualisation types: KPI, scatter plot, line chart, bar chart, data table and product overview.

Besides visualisation type, a widget can show you different metrics (such as availability, digital completeness score or search rank). Also, the dimension, aggregation, time range, and table fields can change per widget in the case of a data table.

Can I customize dashboards and widgets?

With a free account, you have access to the complete set of dashboards and widgets.

With a Paid account, you can create your own dashboards by selecting widgets that are available in the SiteLucent 'library', or create your own widgets from scratch.

Together with one of our specialists, we can make sure your ideas and wishes become reality. 

What metrics do i have access to when using a free account?

SiteLucent daily monitors over 70 different metrics on product detail pages all over the web. With a free account, you have access to our complete set of dashboards with default widgets. Within these widgets, the following metrics are available:

  • Product listing: Is a product covered (found online) Y/N?
  • Availability: Is the product in stock Y/N?
  • Days out of stock.
  • Stock text, e.g. "Attention: almost sold out!" and delivery text, e.g., "order before 23.59, delivered the next day".
  • Buy Box Coverage:  The number of products for which sellers "own" the buy box. In the case of other sellers: Who are the other sellers?
  • Selling prices
  • Digital Content Completeness score (DCC score) includes many metrics that you can read more about here.
  • Review count and review star ratings.
  • Search rank and category rank. Read more about the Product Visibility dashboard here.
Can SiteLucent monitor products that are 'locked' behind a login?

Yes, we already do this for B2B partners. We need login credentials and permission from your B2B partner to track their products 'behind' this login. In some cases, we make additional agreements so that the product monitoring has as little impact as possible on their platform. 

How can I reach out to you when I need help?

We are happy to help you and hear from you whenever you get stuck or have questions.

This way, we can help you reach your goals, and you help us improve our software and service continuously. 

You can reach us via our contact form or the live chat option on the right bottom of your screen. 

We can also set up a guided demo of SiteLucent for you, which will be customised as much as possible to your situation and needs.

Send us a message or use our live chat option on the right side of your screen to directly get in contact with us!
 
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