Privacy policy

 

Privacy policy
IMPORTANT INFORMATION
  • Your privacy is important for us. This document gives you a brief but complete overview of the personal data we gather, process, handle and store, and how we use and not use that information.
  • At any time, you have the right to request an overview of all your personal information we collected and stored, as well as the right to request immediate retrieval or removal of your personal information from our systems.
WHAT PERSONAL DATA DOES SITELUCENT COLLECT?

On our public website (www.sitelucent.com) 
Our website, www.sitelucent.com, is publically available on the internet and hence the data element specified below are applicable to every person who visits our website at the specified location.

  • For every visitor of our website: we collect and store statistics about how and when you use our website.
  • When you fill in our contact form: your name, e-mail address and your phone number.

Within our customer app (app.sitelucent.com) 
Our customer app, app.sitelucent.com, is only accessible for our customers. Hence, the data elements specified below apply to our customers, specifically to the individual users who log in to the SiteLucent App through app.sitelucent.com. This does not apply to visitors of our website at www.sitelucent.com.

  • Account information: your name (first and last name) and your e-mail address.
  • Usage statistics: we collect and store statistics about how and when you use our app.
HOW DOES SITELUCENT COLLECT, PROCESS AND STORE YOUR PERSONAL INFORMATION?

On our public website (www.sitelucent.com) 

  • We use analytics tools to measure our website's traffic (the amount of people that come to our site) and their behavior (what they do, where they click) on our site. For the collection of that data an Analytics Cookie is used. The information is being collected using tags and automatically sent to, and stored on, the analytics tools' server, which might include locations in the United States of America; stored and processed under the EU-US Privacy Shield agreements. The collected information also includes your device's IP-address.
  • For processing the information filled in through our contact form, we use Hubspot software . The information you provide through the contact form is sent to Hubspot servers, located in the United States of America and stored there.

Within our customer app (app.sitelucent.com) 

  • We receive your account information either directly from you, or from your company's SiteLucent administrator. This information is stored in a SiteLucent database within the European Union.
  • Information about how and when you use the SiteLucent app is collected through our proprietary software, directly within the SiteLucent app, and stored in a SiteLucent database within the European Union. We do not use Cookies nor any 3rd party software to collect and process this data.
FOR WHAT PURPOSE(S) DOES SITELUCENT USE YOUR PERSONAL INFORMATION?

Related to our public website (www.sitelucent.com) 

  • The data we collect through and in Analytics tools is used for the sole purpose of improving your experience of our website. The collected data helps us to understand how our visitors use our website; what they use, what they don't use, where they click, and where not. This gives as indications about what parts of our website and the related content is found useful by our visitors, and therefore what we should keep, change, do less of, more of, etc. Although IP-addresses are stored as part of this data collection process by analytics tools, we at SiteLucent do not have access to that information, nor do look at individual visitor's behavior: we work with aggregated data and (group) statistics only.
  • The information collected through the contact form on our website is used for the sole purpose of getting in contact with you, upon your explicit request by filling in and submitting the contact form.
  • Upon contacting you as follow-up to our contact form, we will ask your permission to add your contact information to our contact list, such that we can send you relevant information about current and/or future services offered by SiteLucent. We will never share your contact information with 3rd parties without your explicit and written consent. You can unsubscribe/requests to be removed from our contact list at any time.

Related to our customer app (app.sitelucent.com) 

  • Your account information is used for the sole purpose of you being able to log-in to our app, to be able to communicate with you from the app (either upon your request, i.e. when you want to reset your password, or upon specific systems events, i.e. to inform you about the system's status, to provide automated data alerts, etc. You can indicate within your user account which type of communication you do and which you do not want to receive. We will never use your account information for other purposes than directly related to your usage of our app.
  • Your usage statistics are used for a similar purpose as the user statistics collected on our public website: to improve your experience of working in and with our app. By default, this information is only used in aggregated form, which means we analyze the behavior of all our users, for an individual customer or across all customers, to better understand how users work with our app, what works, what doesn't, etc. We can, however, also use this information at an individual level, when - and only when - you encounter a system error and we need to analyze what exactly preceded/led to that particular issue. This will be done by the support engineer assigned to that issue only.
HOW LONG DOES SITELUCENT KEEP YOUR INFORMATION?

Related to our public website (www.sitelucent.com) 

  • We use analytics tools, which retain data for at least 25 months, without a specified upper limit.

Related to our customer app (app.sitelucent.com) 

  • Account information is kept as long as your account is active and until 24 calendar months after deactivation. Accounts can get deactivated at your own request directly through the app or by contacting our support team, at the request of your company's tool administrator (you will receive a notification on the e-mail address associated with your account), or when your company cancels its subscription for the SiteLucent services.
  • Your account information will be immediately and completely removed (and not kept for the 24 months mentioned in the previous point) upon your explicit and validated request. Please contact our support team with the request to have your personal data removed from our systems completely and immediately. The assigned person from our support team will contact you to validate that the request is indeed yours and is hence valid.
  • Your SiteLucent app usage statistics are automatically removed from our systems after 24 months. Note: if you request the immediate removal of all your personal information (see previous point), we will also remove all your usage statistics immediately, along with your account details themselves.
WE VALUE AND PROTECT YOUR PERSONAL DATA SECURITY
  • We always and only use a secure and encrypted connection, for both our website and our app: your entire visit to our site, all information you (may) provide as well as when you work within our app, is fully encrypted and not visible to 3rd parties (other than those mentioned on this page, for these specific purposes; these connections however are also encrypted and secure at all times).
  • We will never share your personal information with anyone outside of SiteLucent.
  • We only use trusted partners (all are mentioned on this page) to handle your data, and only SiteLucent itself if we can; without any 3rd parties involved in the process.
  • Within SiteLucent, the access to your personal information is also highly restricted and only accessible to the select group of people that need access to it to support you directly and/or to ensure you can use our service as intended: the representative who will follow up on your contact request, the support person handling your support request and the system administrator who is setting up your account for first use (if any; this process is by default fully automated and only involves human intervention in unique or unforeseen circumstances).