Your privacy is important to us. This document provides a clear and complete overview of the personal data we collect, process, handle, and store, as well as how we use - and do not use - that data.
At any time, you have the right to:
Our website, www.sitelucent.com, is publicly available on the internet. The data elements listed below therefore apply to every person who visits our website.
We collect and store:
Our customer application, app.sitelucent.com, is accessible only to Sitelucent customers. The data elements below apply exclusively to individual users who log in to the Sitelucent App and do not apply to visitors of our public website.
We collect and store:
We use analytics tools to measure website traffic (number of visitors) and behaviour (pages visited, clicks, interactions).
Data is collected using analytics cookies and tracking tags and automatically sent to and stored on the analytics tools’ servers, including servers located in the United States of America.
These analytics services operate under the EU‑US Privacy Shield agreements.
The collected data includes technical information such as your device’s IP address.
For processing information submitted via our contact form, we use HubSpot software.
Contact form data is sent to and stored on HubSpot servers located in the United States of America.
Account information is received either directly from you or from your company’s Sitelucent administrator.
Account data is stored in a Sitelucent database located within the European Union.
Information about how and when you use the Sitelucent app is collected through Sitelucent’s proprietary software within the app itself and is stored in Sitelucent databases within the European Union.
We do not use cookies or third‑party software to collect core usage data in the app.
Analytics data is used exclusively to improve the usability, content, and performance of our website.
We analyse aggregated visitor behaviour to understand what content is useful, what is not, and where improvements are needed.
Although IP addresses are collected by analytics tools, Sitelucent does not access or analyse individual IP addresses or individual visitor behaviour.
We work only with aggregated data and group‑level statistics.
Contact form information is used solely to respond to your inquiry and contact you at your explicit request.
We process this data based on our legitimate interest in operating and administering our website and responding to requests.
We never share contact information with third parties without your explicit written consent.
You may unsubscribe or request removal from our contact list at any time.
Account information is used solely for:
You can control which types of communication you receive via your user account settings.
We never use account information for purposes unrelated to your use of the Sitelucent app.
Usage statistics are primarily used in aggregated form to improve the app’s usability and functionality.
Individual‑level usage data is accessed only when required to investigate and resolve a system error and only by the support engineer assigned to that issue.
Account information is retained while your account is active and for 24 calendar months after deactivation.
Accounts may be deactivated:
Upon your explicit and verified request, your account information can be immediately and permanently deleted, without waiting for the 24‑month retention period.
Requests for complete data removal can be made by contacting our support team. A support representative will validate the request before execution.
Sitelucent app usage statistics are automatically removed after 24 months.
If you request immediate deletion of all personal information, usage statistics will also be removed immediately.
All communication with our website and application is secured using encrypted connections.
Your entire visit—data submission, login sessions, and app usage—is encrypted and protected from unauthorised third‑party access.
We never share personal data with anyone outside Sitelucent, except with trusted partners explicitly named in this document and only for the purposes described.
All third‑party data transfers are secured and encrypted.
Access to personal data within Sitelucent is strictly limited to authorised personnel who require access to:
Human access is limited and only applied when necessary; most processes are fully automated.
