Track Customer Reviews

Customer reviews have a profound impact on customer’s shopping behavior and brand loyalty. It is essential for brands to track this customer feedback continuously and to act on it in a customer centric way.

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Track customer reviews

Learn from customer feedback

For a lot of brands, it is a hell of a job to monitor all reviews for all products on all retailer websites and market places. Not being able to address all (negative) reviews will have negative effect on conversion rates. Being able to directly compare products between different providers is making customers more likely to switch brands. SiteLucent insights give you the overview you need and let you pinpoint which products on which channels have zero or negative reviews:

  • Use charts to overview the distribution of reviews of your products on all channels;

  • Filter and zoom in on products with 0 or negative reviews;

  • Get an overview of the actual review texts on a product detail page.

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Monitor customer feedback