Track Customer Reviews

Customer reviews have a profound impact on customer’s shopping behavior and brand loyalty. It is essential for brands to track this customer feedback continuously and to act on it in a customer centric way.

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Track customer reviews

"The SiteLucent tooling is extremely efficient and effective in identifying portfolio with low numbers of reviews or low review scores”.

Yuri Ponjee - Key Account Manager at Signify

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Track products with zero or negative reviews

Review campaigns for a targeted set of products with (for example) less than 10 reviews, an average review rating below 4, or a combination of both, are more effective than a random campaign.

SiteLucent can help you to pinpoint your products with for instance zero or negative reviews on all channels and zoom in on specific products SKU’s to run a campaign or to read the review texts.

  • Use charts to overview the distribution of reviews of your products on all channels
  • Filter and zoom in on products with 0 or negative reviews
  • Get an overview of the actual review texts on a product detail page.
Monitor customer feedback

The most important ratings & reviews

In general, shoppers rely more heavily on reviews when looking for specific products. But what product types affect the riskiness of a purchase the most, and therefor make ratings and reviews even more important?

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eCommerce Customer feedback

 

Do you want more info or have questions? Leave your phone number and one of our specialists will call you back in 24 hours on working days. 

 

 

Check out the other features of our software:

 

 Price monitoring

eCommerce price monitoring

Inventory management

eCommerce availability monitoring

Site-search results

eCommerce site search results

Optimize PDPs

optimize eCommerce product pages

Assortment monitoring

eCommerce assortment monitoring